Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
Orders are typically delivered within 3–10 business days, depending on your location.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Do you ship internationally?
No, Currently we provide service in India.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for most serviceable locations across India.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
Do you charge shipping fees?
Shipping charges, if applicable, are displayed at checkout before payment.
Can I change my delivery address after placing an order?
Address ch
Returns & Refunds
Do you offer returns or exchanges?
As VeSee products fall under innerwear and intimate daily wear, we do not offer returns or exchanges due to hygiene and safety reasons.
We strongly recommend referring to the detailed size chart available on each product page before placing your order. Please choose your size carefully to ensure the perfect fit.
What if I receive a damaged or defective product?
If you receive a damaged or defective item, we will provide a replacement after verification.
To make the process smooth, we request customers to record an unboxing video clearly showing:
- The sealed package
- Opening of the parcel
- The product condition
This helps us verify the issue quickly and ensures a hassle-free replacement process.
Is there a time limit to report damage?
Any damage or defect must be reported within 24 hours of delivery along with the unboxing video and clear images.
Who should I to contact if I have any queries?
For any questions regarding your order, products, sizing, or policies, please reach out to our customer support team.
You can contact us via:
📧 Email: support@vesee.in (replace with your official email)
Our team will respond within 24–48 working hours.
Warranty & Repair
Do VeSee products come with a warranty?
Our products are made with high-quality materials and strict quality checks. While we do not offer extended warranties, we ensure durable construction designed for long-term wear.
What if I receive a damaged product?
If you receive a damaged or defective item, please contact us within 24 hours of delivery with images for assistance.
Do you offer repairs?
Currently, we do not offer repair services. However, our support team is always available to help resolve concerns.
Payments & Safety
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted gateways to ensure complete safety.
Will I receive an invoice?
Yes, a digital invoice will be sent to your registered email after order confirmation.
Are there any hidden charges?
No. All applicable charges are clearly displayed at checkout before payment.
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