Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
Delivery time is usually 4-10 business days, depending on your location.
Do you ship internationally?
No, Currently we provide service in India.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available with standard delivery charges of ₹100
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
Do you charge shipping fees?
Shipping charges, if applicable, are displayed at checkout before payment.
Can I change my delivery address after placing an order?
No, delivery address cannot be changed once order is placed.
Returns & Refunds
Do you offer returns or exchanges?
As VeSee products fall under innerwear and intimate daily wear, we do not offer returns or exchanges due to hygiene and safety reasons.
We strongly recommend referring to the detailed size chart available on each product page before placing your order. Please choose your size carefully to ensure the perfect fit.
What if I receive a damaged or defective product?
In case you have received damaged/ wrong product(s), it will be eligible for exchange, subject to thorough quality check process. We will provide replacement after verification.
To be eligible for exchange :
- Exchange request must be raised on support@vesee.in within 3 days of delivery of order along with unboxing video and/ or clear images
- Items must be unworn, unwashed and in sellable condition
- Must include original packaging and invoice/ receipt
- Tags must be intact
Any product returned in damged condition or without proper packaging will not be accepted
Who should I to contact if I have any queries?
Please reach out to our support team on below mail address and our team will respond within 24-48 working hours
Email: support@vesee.in
Warranty & Repair
Do VeSee products come with a warranty?
Our products are made with high-quality materials and strict quality checks. While we do not offer extended warranties, we ensure durable construction designed for long-term wear.
What if I receive a damaged product?
In case you have received damaged/ wrong product(s), it will be eligible for exchange, subject to thorough quality check process. We will provide replacement after verification.
To be eligible for exchange :
- Exchange request must be raised on support@vesee.in within 3 days of delivery of order along with unboxing video and/ or clear images
- Items must be unworn, unwashed and in sellable condition
- Must include original packaging and invoice/ receipt
- Tags must be intact
Any product returned in damged condition or without proper packaging will not be accepted
Payments & Safety
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted gateways to ensure complete safety.
Will I receive an invoice?
Yes, a digital invoice will be sent to your registered email after order confirmation.
Are there any hidden charges?
No. All applicable charges are clearly displayed at checkout before payment.
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