Refund policy
Returns & Refund Policy
Welcome to VeSee. By accessing our website or placing an order, you agree to the following policies. Please read carefully before making a purchase.
General
We reserve the right to update or modify these policies at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
All content, including text, images, logos, and designs, is the property of VeSee and may not be reproduced without permission.
Products & Information
We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
Products are subject to availability and may be discontinued at any time.
Pricing
All prices are listed in Indian Rupees (INR) and are subject to change without notice. Orders may be cancelled if pricing errors are identified.
Shipping Policy
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We currently ship only within India.
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Orders are processed within a reasonable timeframe after confirmation.
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Estimated delivery timeline is 7–10 business days depending on location.
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Delivery timelines may vary due to courier delays, holidays, or unforeseen circumstances.
Once shipped, tracking details may be shared where applicable.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders.
Please ensure you are available to receive the order. Repeated refusal of COD orders may lead to restrictions on future purchases. We reserve the right to cancel COD orders at our discretion if flagged as high risk.
Hygiene & No Return Policy
Due to the intimate nature of our products (innerwear), we follow a strict no return and no exchange policy once an order has been delivered.
All purchases are considered final. Customers are requested to review product details carefully before placing an order.
Size Selection Responsibility
A detailed size chart is provided on product pages. Customers are responsible for reviewing the size chart and selecting the correct size before purchase.
By placing an order, you acknowledge that you have reviewed the size chart and agree that returns will not be accepted for size-related concerns.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within a reasonable time after delivery with:
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Order details
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Clear photos
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Supporting information
After review, we may offer a replacement at our discretion.
Unboxing Video Requirement
Customers are strongly advised to record a clear unboxing video showing the sealed package and opening process. Claims without sufficient proof may not be approved.
No Refund Policy
As we follow a strict no return policy for hygiene reasons, refunds are not offered once products are delivered.
In approved cases of damage or incorrect shipment, a replacement may be provided instead of a refund.
Promotional Codes
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Promo codes must be applied at checkout.
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Only one code may be used per order unless specified otherwise.
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Codes cannot be exchanged for cash.
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We reserve the right to modify or cancel promotions at any time.
User Account Responsibility
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
Limitation of Liability
VeSee shall not be liable for any indirect or consequential damages arising from the use of our products or website.
Governing Law & Jurisdiction
These policies are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.
Contact Information
For any questions or support:
Support: support@vesee.in
Contact: info@vesee.in