Refund policy

Returns & Refund Policy

Welcome to VeSee. By accessing our website or placing an order, you agree to the following policies. Please read carefully before making a purchase.

General

We reserve the right to update or modify these policies at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

All content, including text, images, logos, and designs, is the property of VeSee and may not be reproduced without permission.

Products & Information

We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.

Products are subject to availability and may be discontinued at any time.

Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. Orders may be cancelled if pricing errors are identified.

Shipping Policy

We currently ship only within India.
Orders are processed within a reasonable timeframe after confirmation.
Delivery time is usually 4-10 business days, depending on your location..
Delivery timelines may vary due to courier delays, holidays, or unforeseen circumstances.

Once shipped, tracking details may be shared where applicable.

Cash on Delivery (COD)

Cash on Delivery (COD) is available with standard delivery charges of ₹100.

Please ensure you are available to receive the order. Repeated refusal of COD orders may lead to restrictions on future purchases. We reserve the right to cancel COD orders at our discretion if flagged as high risk.

Hygiene & No Return Policy

Due to intimate nature of our products we follow a strict NO RETURN POLICY.

In case you have received damaged/ wrong product(s), it will be eligible for exchange, subject to thorough quality check process.We will provide replacement after verification.

To be eligible for exchange :

- Exchange request must be raised on support@vesee.in within 3 days of delivery of order along with unboxing video and/ or clear images
- Items must be unworn, unwashed and in sellable condition
- Must include original packaging and invoice/ receipt
- Tags must be intact

Any product returned in damged condition or without proper packaging will not be accepted.

Size Selection Responsibility

A detailed size chart is provided on product pages. Customers are responsible for reviewing the size chart and selecting the correct size before purchase.

By placing an order, you acknowledge that you have reviewed the size chart and agree that returns will not be accepted for size-related concerns.

Damaged or Incorrect Products

In case you have received damaged/ wrong product(s), it will be eligible for exchange, subject to thorough quality check process. We will provide replacement after verification.

To be eligible for exchange :

Any product returned in damged condition or without proper packaging will not be accepted

Unboxing Video Requirement

Customers are strongly advised to record a clear unboxing video showing the sealed package and opening process. Claims without sufficient proof may not be approved.

No Refund Policy

As we follow a strict no return policy for hygiene reasons, refunds are not offered once products are delivered.

In approved cases of damage or incorrect shipment, a replacement may be provided instead of a refund.

Promotional Codes

Promo codes must be applied at checkout.
Only one code may be used per order unless specified otherwise.
Codes cannot be exchanged for cash.
We reserve the right to modify or cancel promotions at any time.

User Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.

Limitation of Liability

VeSee shall not be liable for any indirect or consequential damages arising from the use of our products or website.

Governing Law & Jurisdiction

These policies are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

Contact Information

For any questions or support:

Support: support@vesee.in
Contact: info@vesee.in